Buckhorn Hollow Privacy Policy

Effective date: [November 5, 2026]

Buckhorn Hollow ("Buckhorn Hollow," "we," "us," or "our") operates the website buckhornhollow.com, our online booking platform, and our social media pages and advertising (together, the "Services"). This Privacy Policy explains how we collect, use, store, and share your personal information when you browse our website, book a stay, submit an inquiry or lead form, sign up for our emails or texts, or interact with our ads.

Providing your personal information is your choice. You are not legally required to share it, but we need certain information to respond to inquiries, take reservations, and send you the updates you request.

1. Information We Collect

Information you give us directly

  • Booking and reservation details: name, mailing address, email, phone number, guest count, travel dates, and special requests.

  • Payment information: credit or debit card details, collected and processed on our behalf by a secure third-party payment processor. We do not store full card numbers.

  • Inquiry and lead form information: when you fill out a form on our website, on Facebook or Instagram (including Meta Instant Forms), or on another platform, we collect what you submit, such as your name, email, phone number, ZIP code, group size, preferred dates, event or group type (for example, hunt clubs, corporate retreats, weddings, or family gatherings), and any comments.

  • Email and text sign-ups: your email address and/or mobile number when you opt in to receive news, offers, and updates.

  • Communications: messages you send us by email, phone, text, social media, or chat.

Information collected automatically

  • Device and usage data: IP address, browser type, operating system, referring page, pages viewed, time on site, and similar analytics information.

  • Cookies, pixels, and similar technologies: we and our advertising partners (such as Meta and Google) use cookies, pixels, and tags to understand how visitors use our site, measure ad performance, and show relevant ads. See "Cookies and Advertising" below.

Information from third parties

  • Advertising and social platforms: when you submit a lead form through Meta (Facebook or Instagram) or another ad platform, that platform shares your form responses with us.

  • Booking and service partners: our property management and booking partners may share reservation details needed to manage your stay.

2. How We Use Your Information

  • To process reservations, payments, and guest requests, and to manage your stay.

  • To respond to inquiries and lead form submissions, including following up by email, phone, or text about availability, pricing, group buyouts, and events you asked about.

  • To send marketing emails and, where you have given consent, marketing text messages about offers, seasonal availability, events, and news from Buckhorn Hollow.

  • To run, measure, and improve our advertising, including building custom and lookalike audiences on platforms like Meta and Google.

  • To understand how visitors use our website and improve our Services.

  • To protect the security and safety of our Services and investigate suspicious activity.

  • To comply with applicable law and respond to lawful requests from authorities.

3. Marketing Communications

Email. If you opt in or make a booking or inquiry, we may send you marketing emails. You can unsubscribe at any time using the link at the bottom of any email.

Text messages (SMS). By providing your mobile number and checking the consent box or otherwise opting in, you agree to receive recurring marketing and informational text messages from Buckhorn Hollow at the number provided. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. We do not sell or share your mobile number or SMS opt-in consent with third parties for their own marketing purposes.

Phone. If you submit a lead form or inquiry, you agree that we may contact you by phone at the number you provided to follow up on your request.

Even if you opt out of marketing, we may still send transactional messages, such as booking confirmations, check-in details, and account notices.

4. How We Share Your Information

We do not sell your name or contact information. We share personal information only as described here:

  • Service providers who help us operate our business, such as our booking platform (Guesty), property management partner, payment processors, email and text marketing platforms, CRM and lead management tools, website hosting (Squarespace), and analytics providers.

  • Marketing and advertising partners, including our marketing agency and advertising platforms such as Meta and Google, to run and measure our campaigns. This may include sharing hashed (encrypted) contact information to build or match advertising audiences.

  • Legal and safety purposes, when required by law or when we believe disclosure is necessary to protect our rights, guests, or property.

  • Business transfers, if Buckhorn Hollow is involved in a sale, merger, or transfer of assets.

5. Cookies and Advertising

Cookies are small files placed on your device that help websites work and collect information about how you use them. We use cookies and similar technologies (including the Meta Pixel and Google tags) to:

  • Keep our website and booking platform working properly

  • Understand site traffic and usage

  • Measure the effectiveness of our ads

  • Show you relevant Buckhorn Hollow ads on other websites and social platforms

You can block or delete cookies through your browser settings, though some features may not work properly. You can opt out of interest-based advertising at https://optout.aboutads.info/ and adjust your ad preferences in your Facebook, Instagram, and Google account settings.

6. Your Privacy Rights

Depending on where you live, you may have the right to:

  • Request a copy of the personal information we hold about you

  • Correct inaccurate or outdated information

  • Request deletion of your personal information when we no longer need it

  • Withdraw your consent at any time, including consent to marketing emails or texts

  • Receive your data in a portable format

  • Restrict or object to certain processing, including direct marketing

To make a request, contact us using the information below. We will not discriminate against you for exercising your rights, including by denying services, charging different prices, or providing a different level of service.

California residents (CCPA). You have the right to know what personal information we collect, its sources, the purposes for collecting it, and the categories of third parties we share it with, and to request deletion, subject to legal exceptions. We do not sell personal information that identifies you, such as your name or contact details. We do allow advertising partners such as Meta and Google to collect information about your activity on our website, as described in Section 5.

Visitors from the EU/UK (GDPR). We process personal data based on your consent (for example, marketing sign-ups and lead forms), to perform a contract with you (for example, a reservation), and for our legitimate business interests where those interests are not overridden by your privacy rights.

7. Data Retention

We keep personal information only as long as needed for the purposes in this Policy, including to provide our Services, follow up on inquiries, maintain marketing lists you have joined, and meet legal, tax, and accounting requirements. When it is no longer needed, we delete or anonymize it.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Children's Privacy

Our Services are intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us information, please contact us and we will delete it.

10. Third-Party Links

Our website and social pages may link to third-party sites. We are not responsible for the privacy practices of those sites, and we encourage you to review their policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a new effective date. Your continued use of our Services after an update means you accept the revised Policy.

12. Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us:

Buckhorn Hollow

14109 Hwy 70 E, McEwen, TN 37101, USA

Email: hello@buckhornhollow.com